Last Updated: 17 August 2026

Style Mobo products are prepared and supplied for individual customer orders. We therefore operate a replacement-only policy for eligible issues.

1. No General Returns, Refunds or Exchanges

Style Mobo does not offer general returns, refunds or exchanges for products once an order has been processed.

This includes situations involving:

• change of mind;

• personal preference;

• dislike of the selected design;

• selecting the wrong phone model;

• selecting the wrong product;

• incorrect initials or personalisation entered by the customer;

• minor colour differences;

• minor printing variations;

• normal wear and tear; or

• other issues that do not constitute an eligible defect under this Policy.

Eligible issues are handled through replacement only.

Nothing in this Policy is intended to exclude a consumer right or remedy that cannot legally be excluded.

2. Replacement Window

All replacement claims must be reported to Style Mobo within 24 hours from the date/time of delivery.

The 24-hour period begins from the delivery of the shipment to the customer or the relevant recipient at the delivery address.

Claims reported after the 24-hour period may be rejected.

3. Mandatory Unboxing Video

An uncut and unedited unboxing video is mandatory for every replacement claim.

This requirement applies to all claim categories, including:

• manufacturing defects;

• printing defects;

• physical damage during transit;

• incorrect product/phone model shipped by Style Mobo; and

• other issues that Style Mobo determines may qualify for replacement.

The video should clearly show the parcel from the beginning of the opening process through the discovery of the product issue.

Customers should retain the original video file.

4. Additional Evidence

Customers must provide clear photographs showing the alleged issue along with the unboxing video.

Style Mobo may request additional photographs, videos, packaging photographs, order information or other information reasonably required to verify the claim.

5. Eligible Replacement Cases

Subject to timely reporting and successful verification, Style Mobo may provide a free replacement in the following situations.

A. Manufacturing Defect

Where the product has a genuine manufacturing defect attributable to the product or manufacturing process.

B. Printing Defect

Where the product contains a genuine printing defect attributable to the printing/manufacturing process.

C. Physical Damage During Transit

Where the product has been physically damaged during transportation.

The packaging and product should be clearly shown in the required unboxing video and photographs.

D. Incorrect Product Shipped by Style Mobo

If the customer orders one phone model and Style Mobo sends a different phone model/product due to an error on our part, the product may qualify for free replacement.

For example:

If the customer correctly orders an iPhone 15 case and Style Mobo incorrectly sends an iPhone 14 case, the customer may qualify for a free replacement, subject to the 24-hour reporting period and mandatory evidence requirements.

6. Wrong Phone Model Selected by Customer

A case will not be replaced if the customer selected the wrong phone model while placing the order.

For example, if the customer owns an iPhone 15 but accidentally orders an iPhone 14 case, the case is not eligible for replacement merely because the customer selected the wrong model.

This remains the case even when the case was manufactured and shipped correctly according to the customer's order.

Customers are responsible for checking their exact phone model before placing the order.

7. Incorrect Personalisation

Customers are responsible for entering their initials, names or other permitted personalisation correctly.

If the customer submits incorrect information and Style Mobo produces the product according to that information, the product is not eligible for replacement.

For example, if a customer intends to enter “RAHUL” but enters “RAHULH”, and Style Mobo prints “RAHULH” exactly as submitted, the product is not eligible for replacement on the basis of that customer input.

8. Printing Characteristics That Are Not Defects

The following may occur as normal characteristics of the printing process and do not automatically qualify for replacement:

• slight edge fading;

• minor pixelation;

• soft transitions in highly detailed designs;

• slight softness in small text or initials;

• minor variations in fine details;

• minor positioning variation caused by the printable area; and

• other minor characteristics inherent to the printing process.

9. Colour and Digital Preview Variation

The product shown on the Website is a digital representation.

Actual colours, brightness, contrast and print appearance may vary slightly because of:

• screen settings;

• display calibration;

• lighting;

• photography;

• printing processes;

• material characteristics; and

• phone model dimensions.

Minor differences between the Website preview and the physical product are not automatically considered defects.

10. Camera Protection

Camera protection may or may not be included depending on the phone model, product design and current availability.

The presence or absence of camera protection is therefore not automatically a replacement-eligible defect.

11. No Product Warranty

Style Mobo does not provide a separate product warranty for its products.

The absence of a warranty does not prevent customers from making a valid replacement claim for an eligible defect that existed when the product was delivered, provided the claim satisfies this Policy and applicable law.

12. Normal Wear and Tear

Replacement does not cover damage or deterioration caused by ordinary use or customer handling, including where applicable:

• scratches;

• scuffs;

• impact damage after delivery;

• drops;

• bending;

• cracking caused by use;

• misuse;

• improper handling;

• exposure to excessive heat;

• exposure to chemicals or unsuitable substances;

• damage caused during installation or removal;

• damage caused by the customer's device;

• cosmetic deterioration resulting from ordinary use; or

• other damage occurring after successful delivery that is not attributable to an eligible manufacturing or printing defect.

13. Order Cancellation

Orders may not be cancelled once they have been packed for delivery.

After packing, the order is treated as processed and non-cancellable.

Because products may be made specifically for individual orders, cancellation may also be unavailable once production or processing has commenced.

14. Returned-to-Origin Orders

If an order is returned to origin because of customer-related circumstances, including:

• refusal to accept delivery;

• incorrect address;

• incomplete address;

• incorrect contact information;

• failure to respond to the courier;

• repeated unsuccessful delivery attempts; or

• other customer-related delivery issues,

the amount paid for the product is not refundable merely because the order was returned to origin.

If the customer wants the same order to be shipped again, Style Mobo may arrange re-delivery after the customer pays the applicable shipping/re-delivery charges.

15. Delivery Delays

Delivery dates shown on the Website or communicated to customers are estimates and are not guaranteed dates.

Delays caused by courier partners, weather, strikes, public holidays, transportation disruptions, remote-area delivery, operational issues or other circumstances outside Style Mobo's reasonable control do not automatically qualify for replacement or refund.

16. Replacement Process

Where a replacement claim is received:

1. The customer contacts Style Mobo at hello@stylemobo.com within 24 hours of delivery.

2. The customer provides the order details.

3. The customer provides clear photographs.

4. The customer provides the required uncut and unedited unboxing video.

5. Style Mobo reviews the claim.

6. Additional information may be requested where reasonably necessary.

7. If the claim is verified as eligible, Style Mobo will arrange a replacement.

The replacement product will generally correspond to the original product/model/design ordered, unless otherwise agreed.

17. Replacement Does Not Mean Refund

Where a claim qualifies under this Policy, the remedy provided by Style Mobo is replacement rather than refund, subject to applicable law.

18. Policy Interpretation

Style Mobo reserves the right to verify replacement claims and reject claims that do not meet the requirements of this Policy or are inconsistent with the available evidence.

This does not limit any statutory rights or remedies that cannot legally be excluded.

19. Contact

For replacement-related assistance:

Style Mobo
Operated by Angel 8 Networks
GF, Jania Mohalla, Near PNB Bank. Faridkot, Punjab, India 151203
Email: hello@stylemobo.com
Website: stylemobo.com